Coquí Line · by Isla Tech · Puerto Rico
Coquí Line answers your business phone 24/7, in Spanish and English — whichever the caller speaks. It quotes only your published rates, checks before it promises, and it never fakes a transfer. Keep your number. Fix your phone.
It answers for Bahía Azul Beach Rentals — a fictional shop on sample prices, and it tells you so on the first breath. Ask prices in English, switch to Spanish mid-sentence, ask for a human — watch it write a real ticket and commit to a callback time. Nobody else in this category lets you call the product before you buy it.
The problem · el problema
It rings while you're on a ladder, in a procedure, on table twelve. It rings at 9:40 PM, hours after close. It rings in Spanish and gets answered in English — or the other way around. Nobody in Puerto Rico leaves a voicemail and waits. They hang up, dial your competitor, and you never find out it happened. You don't have a marketing problem — you have a phone problem.
No "press 2 for Spanish." It hears Spanish, it speaks Spanish, it stays in Spanish. Cambia de idioma a mitad de llamada y te sigue.
A quote from your phone binds your business — so it never invents a number. Exact tiers from your rate card, nothing multiplied, nothing guessed.
Wired to a live calendar, it never states availability without checking first — and an availability answer is a count on file, never a fake hold.
Full transcript and logged outcome for every conversation. Read your morning's phone in two minutes — and hold it to what it said.
A caller who'd rather punch in a number than talk can — the digits land on a real ticket as the callback number.
Quotes and booking links arrive by email, in the caller's language. It will never offer to text — and it never takes a card by voice. The money moves on the web, where it's safe.
The part everyone else gets wrong
You've been on the other end of this call. "Let me transfer you" — hold music — dead air. Or "someone will get back to you," which everyone on both ends knows means no one. Coquí Line does neither, by design: when it hits something it can't resolve, it says so in plain language — te lo dice de frente — and then:
An actual escalation record in the system — typed, timestamped, tracked to resolution. Not a promise.
"Staff will call you within the hour." "By 8 AM." A time, not a "soon." The caller leaves knowing when the phone rings next.
It says the owner has been notified only after the ticket write returns. The words come after the record — never before.
And when a caller is in real trouble — stranded, hurt, scared — safety overrides everything: the emergency path fires on that very turn, and an emergency doesn't just email; it rings the owner's phone.
In production, not in pilot · no es un piloto
Coquí Line runs the phone for a working island tourism operation and a San Juan powersports operator — live calls, live quotes, live escalations, since August 6. This month: every call answered, average call about a minute, 18 escalation tickets opened and 13 already closed. And every night at 5:10 AM, a 24-scenario QA harness calls the live line and grades it — safety rules, pricing accuracy in words and digits, the no-fake-transfer promise — with a 100% pass on six of the last seven nights. Under the hood it's the same AI that runs bookings, chat and dynamic pricing in Isla OS — but the Line runs standalone: keep the systems you have, fix the phone.
Reservations and "¿están abiertos?" answered while the kitchen's slammed — in either language, every time.
Patients call in Spanish, English, and everything between. Every one gets answered, every one gets logged.
The job you're on shouldn't cost you the next one. Callbacks captured, quotes only from your price list.
Where it was born. Rates, hours, availability — and when you're ready for more, Isla OS is one step away.
Pricing — all of it · un solo precio fijo
No per-seat fees — your phone doesn't care how many people work for you. No per-minute surprises. Spanish is included on every plan, always — elsewhere it's a paid add-on, and we think that's absurd. Cancel anytime: turn off the forwarding and your line is exactly as it was.
The honest comparison
Credit first: Rosie's demo mechanics are the best in the category and Smith.ai's free tier is real generosity — those rows stay strong below. What nobody else does: lead with Spanish. One charges extra for it, one locks it behind Enterprise, most bury it in a feature list — and none of them will answer a demo call in Spanish right now. Ours will: (939) 229-3246.
| Product | Published pricing | Spanish / bilingual | Spanish costs extra? | Demo you can call |
|---|---|---|---|---|
| Coquí Line | $119–$179/mo flat — the whole ladder is above | ✓ every call, both languages, mid-call switching | Never | ✓ (939) 229-3246, right now |
| Slang.ai | $399–$599/mo per location | Premium tier or paid add-on | Yes — Spanish is an upcharge | — (book a demo) |
| Sameday AI | $449–$789/mo (minute buckets) | "Multilingual voices" — Enterprise only | Enterprise-gated | — |
| Goodcall | $79–$249/mo per agent | Claimed on SEO pages, not the product pages | Included | — |
| Smith.ai | $0–$500/mo + per-call fees | ✓ every plan | Included | Simulated test calls |
| Rosie | $49–$299/mo (minute buckets) | ✓ every plan | Included | ✓ demo number (English) |
| Numa | Not published — quote only | No claim found | n/a | — |
| Loman.ai | Not published — reported ~$199+/mo* | "Multiple languages," unspecified | n/a | ✓ demo number (English) |
Sources: each product's public pricing page, checked 2026-08-30 (slang.ai/pricing · goodcall.com/pricing · smith.ai/pricing/ai-receptionist · heyrosie.com/pricing · sameday.ai/pricing). *Numa and Loman publish no rate card; their figures are ranges reported by third-party comparisons, not official prices. Spot an error in your row? Email info@islatechpr.com — corrected within the week, change noted.
Get the Line · ponlo a contestar hoy
Founding-cohort onboarding is founder-led and deliberately small. Tell us about your business and your phone; Logen reads every note personally and replies, usually within a day — en español o en inglés, como prefieras.