Coquí Line · PK by Isla Tech · Puerto Rico
Your business answers every call, in English and Spanish.
And you see its score before it answers a single one. Coquí answers your phone and your website chat as your business, around the clock, from your own records. It never guesses, and it shows you what it still gets wrong.
It answers for Bahía Azul Beach Rentals, a made-up shop with sample prices, and it says so at the start. Ask a price in English, switch to Spanish, ask for a person, and hear what it does.
- 97%right on our 211 guest questions (Coquí on Culebra, Oct 14)
- 34/34said "I don't know" when it should
- 72%right on 50 fresh guest questions it was never tuned on
- 2businesses answer their phones with it today
The problem
Every missed call is a customer who dialed the next number.
The phone rings while you're on the water, at the counter, or asleep. One guest asks in Spanish, the next in English. Most don't leave a voicemail; they book whoever answers. Big companies are building their own AI to fix this. A three-room guesthouse or a six-bike shop can't. And the platforms that do answer for you keep the guest.
Three ways to put AI on your phone
A model is not a phone line. Something has to sit in between.
New AI models come out every week, and the smartest one still can't pick up your phone. Here is what you'd build on your own, and what Coquí Line does for you.
| Coquí Line | An open AI model, on your own | Claude or another AI, on your own | |
|---|---|---|---|
| Knows your business | Answers from your own records | What you load into it | What you put in each prompt |
| Phone + website chat | Answers both as your business | You build it | You build it |
| Tested before it talks | Live only when your test passes and you say yes | You test it | You test it |
| A better AI comes out | Reaches your line only if it wins your test | You re-test and switch | You re-test and switch |
The bridge
What sits between the AI and your customer.
- 1
Your records
Your hours, services and policies. That's what it answers from.
- 2
Tested before it talks
A test from your record, in English and Spanish. You read the answers first.
- 3
Your channels
Your phone and website chat answer as your business.
- 4
Your money
Payments go to your own Stripe. It never charges a card by voice.
- 5
Your customers
Calls, chats and leads stay with you, not a marketplace.
- 6
Any AI, only if it wins
A newer model reaches your line only if it beats the current one on your test.
What it does on a call
It speaks in your name. So it only says what your records say.
Answers as your business Live
Callers hear your name, not ours: your hours, prices, policies and how to book, from your own records.
English and Spanish Live
It answers in the caller's language and follows a switch in the middle of the call.
Never guesses Live
Whatever it quotes, you honor. When the answer isn't in your records, it says so and you call them back.
Takes the request, not the card Live
It takes the caller's name and what they want, and passes it to you. It never takes a card by voice and never books by itself.
Your website chat too Live
The same Coquí answers the chat on your website. We set it up with you.
WhatsApp and texts Later
These take days to weeks to turn on: Meta and the phone carriers approve each business first.
The part everyone else gets wrong
It never pretends to transfer you.
You know this call: "Let me transfer you", hold music, dead air. Or "someone will get back to you", which means no one. Coquí Line does neither. When it reaches something it can't resolve, it says so in plain words, and then:
- 1
A real ticket gets written
A record in the system with a date and time, tracked until someone closes it. Not a promise.
- 2
A callback time, not a "soon"
"Staff will call you within the hour." "By 8 AM." The caller knows when the phone rings next.
- 3
"Notified" only after it's true
It tells the caller the owner was notified only after the ticket is saved.
When a caller is in real trouble (stranded, hurt, scared), safety comes first: 911 first, and the emergency path starts on that turn.
Tested before it talks
We show the score. Including what it gets wrong.
The Coquí guests use on Culebra is tested on the same 211 real guest questions every time: food, beaches, the ferry, getting around, in both languages, and 34 it should decline.
- Oct 8137 of 211 (65%). The test is built; our notes only.
- Oct 11165. Trained on our own notes. This version went to guests.
- Oct 12180 and 181. Two newer versions, turned down: the version guests already had scored higher.
- Oct 14205 of 211 (97%). "I don't know" when it should: 34 of 34. Spanish: 34 of 34. On 50 fresh guest questions it was never tuned on: 36 (72%).
The 6 it still gets wrong are listed in public at todoculebra.com/coqui.
Where the 205 right answers came from: 144 right with a free AI model anyone can download, 21 more from training it on our notes, 38 more from better records and code, 2 more from training it again with every answer checked. The model is the part we swap; the records and the tests are what make it good. On your line, they are yours.
Your Coquí takes the same kind of test
Questions made from your own records, in English and Spanish: hours, prices, how to book, what it must decline, and emergencies. You read every answer. It goes on your phone only when it passes and you say yes.
What passing means
Exact facts 100%. What it must decline 100%. Emergencies 100%. And 90% or better overall and in each language. After that, tell us when something changes (a price, your hours, a question callers keep asking): we update your record and re-run your test. Nothing changes on your line until it passes again.
How you start
Four steps. Your number stays yours.
- 1
Start PK
Go to islatechpr.com/pk/start. You get 14 days free and a free 30-minute setup call with the founder.
- 2
Enter your business
Enter what you rent, your prices, your hours and your policies. This is what Coquí knows about your business.
- 3
Read the test
We test your Coquí. Read the answers and tell us what to fix.
- 4
Forward your calls
When the test passes and you say yes, turn on call forwarding with your carrier. Within a day of setup, it answers your phone. To stop, turn off the forwarding.
- What stays yours: your phone number, your Stripe account and your money, and your guests' names and their chats, texts and requests. No marketplace in the middle.
- On Culebra or in San Juan: a free listing on the Todo Culebra map, which guests already use. A place on the map is never for sale.
Price, all of it
One flat price. No fee until it passes.
Coquí Line comes with a PK plan, and your PK plan is half price while the line is on. A gear shop on PK Start: $179 + $17.50 = $196.50 a month.
Vacation-rental hosts on Isla Stays Grow or Scale: the line is $49 a month, flat, for up to 10 places.
No pass, no fee.
The line bills nothing until its test passes and it has answered your phone for 14 days. Your PK plan has its own 14-day free trial.
No buy-in. No per-minute charges. Spanish included. To cancel, turn off the forwarding: your line is exactly as it was. PK plans for gear from $35 a month, Isla Stays for hosts from $26, and 35% off when you start by October 31, 2026 (the line's half price replaces that discount). See every PK plan.
In production, not a pilot
Two businesses answer their phones with it today.
Coquí Line answers the phone for an island tourism business on Culebra (ours) and a scooter rental in San Juan: live calls, live quotes and live tickets since August. It is the same AI as Ask Coquí inside PK.
What it doesn't do yet
- WhatsApp takes days to weeks to turn on (Meta approves each business). Texts take weeks (the carriers register each business).
- It doesn't read your Airbnb messages. Those stay in Airbnb.
- It doesn't send guests to your neighbors yet. That's the next part, below.
A Coquí for every community
Every business gets its own Coquí. Culebra first.
Big companies are building their own AI. A guesthouse with three rooms can't. A whole community can, together. This fall, every business on Culebra can get its record and its Coquí test free, then San Juan. Next, every line learns to send guests to the neighbors (where to eat, the beach, the ferry), ranked by how well a place fits the question, whether it's open and how far it is. Never by who pays. That part isn't live yet; this page will say when it is.