1. Who is who

We are Isla Tech LLC. You are the business using our software. Your customers are the people who rent, book or buy from you. These terms are between you and us; your customers deal with you, under your own rental terms and policies.

How you agree. In your workspace, before you take payments or turn on a line, you see our five documents and agree for your business with one box and one press. We keep a record of it: the version, the time, the business, the account's email, the device, and a scrambled form of the internet address. The other four (Privacy, Service levels, the Data Processing Agreement, and Texts, WhatsApp and calls) are part of these terms.

2. What you get

The software in your plan or your agreement: your booking page, your workspace, Coquí answering your customers in English and Spanish where your plan includes it, and our support. We host it, keep it running, fix what breaks, and keep improving it. When we improve a feature, you get the improvement at no extra charge.

Test mode. A new workspace starts with payments off: you can set everything up and guests can send booking requests, but no card is charged until payments are turned on with you, after a small test payment together.

3. Your money

• It goes to your Stripe account. Your customers pay on your own Stripe account and the money goes to your bank. It never passes through ours.
• Stripe's card fees are Stripe's. Stripe charges you its processing fee, exactly as it would on any platform. We never mark it up.
• Refunds and disputes are yours to decide. You refund from your own Stripe dashboard. We never charge or refund one of your customers on our own.
• No card numbers here. Customers type their card on Stripe's page. Coquí never takes a card by phone or chat; it sends a payment link.
• If you have no Stripe account and asked us to collect for you, your customers pay on our Stripe, we keep only the fee in your agreement, and we send you the rest. Every payment on your statement shows both numbers.

4. What you pay

Monthly and yearly plans (PK, PK Stays, PK Managed, Coquí Line)

The price on the plan page when you sign up, monthly or yearly. That price holds for twelve months from the day your plan starts; after that the plan renews every year at the rates then on the plan page, so no price is fixed for longer than a year. Plans started by October 31, 2026 (Puerto Rico time) carry the launch price, 35% off the list price, for those first twelve months. No commission on your bookings, on any plan. The free trial is the one shown on the plan page. Cancel any time; you keep the plan until the end of the period you paid for, and we do not charge you again.

A Coquí Line: no pass, no fee. A line bills nothing until it passes its test on your own business's questions and has answered your phone for 14 days.

Percentage plans (a platform we set up for you under a signed agreement)

A percentage of what your customers pay you through the platform, at the rate in your agreement. It comes off automatically at the moment each customer pays, as an "application fee" line on that payment in your Stripe dashboard. There is nothing to invoice and nothing to chase. A monthly minimum or a credit, if your agreement has one, works exactly as your agreement says.

What the percentage applies to

One rule: the fee is on what your customer buys from you, before tax. It is never on money you are getting back.

The fee applies to:

• Rental time: bookings, extensions, extra hours and late returns.
• Add-ons you sell: protection plans and damage waivers you keep, helmets, gear, delivery, and fees that are part of the price on every booking (a cleaning fee on every stay, for example).
• Souvenirs and other products you sell through the platform.

The fee never applies to:

• Tax. IVU, room tax and any other tax you collect, and a processing-fee line you add to cover card costs.
• Money you are getting back. Damage and repairs, deductibles, traffic and parking tickets and fines, tolls, fuel or charging, towing and impound, cleaning after a mess, lost keys, and any fee you add for handling one of these.
• Deposits and holds. A security deposit is not a sale, and neither is a deposit you keep to cover damage.
• Tips. They belong to your team.
• Refunds. When you refund a customer, our fee on that money comes back to you in the same proportion, automatically. If you lose a chargeback, we return our fee on it too.
• Discounts. The fee is on what the customer actually paid after any coupon or discount.
• Insurance you collect for someone else. A premium you collect for an outside insurer and pay over to them. Tell us before you sell it through the platform and we set that line up so it carries no fee.
• Anything paid outside the platform: cash, your own card reader, bank transfers, marketplaces such as Viator, and bookings made in another system before you moved to ours.

When your staff charge a customer from your workspace, they pick the reason. Damage, Fuel, Tolls and Tickets / fines carry no fee, and the screen says so before the link goes out. Extra hours, souvenirs and Other count as sales.

Examples at a 2% rate

• Rental $100.00 + IVU $11.50$2.00
• Rental $200.00 + protection plan $40.00, before tax$4.80
• Extra hours $30.00, IVU included$0.54
• Souvenir T-shirt $22.30, IVU included$0.40
• Toll $4.50$0.00
• Police ticket $150.00$0.00
• Damage repair $350.00$0.00
• Security deposit hold $250.00$0.00
• Toll $4.50 and a T-shirt $22.30 on one payment link$0.40
• Half of a $100.00 rental refunded$1.00 back

When a price already includes tax (an amount your staff type, a souvenir's shelf price), we take the tax out at your tax rate before the fee is counted: Puerto Rico's 11.5% IVU unless you set your own.

Changes to what you pay

On a monthly or yearly plan, we email you at least 30 days before a price change, and you can cancel before it applies. On a percentage plan, your rate changes only as your agreement allows. A price change never reaches back to payments already made.

5. Your data

Your customers, bookings, prices and everything else you put into the software are yours. You can take them with you at any time. The Export button in your workspace downloads your setup, products, prices, bookings and every phone call your line answered with its transcript, as a data file plus a bookings spreadsheet. Call recordings and our call-review notes are not in that download; ask us and we send them within 30 days (recordings only while we still keep them, up to 90 days). What we collect and how to have it deleted is in our Privacy Policy; what we may do with your customers' information is in our Data Processing Agreement.

6. Coquí, the AI

Coquí answers your customers from what you set: your prices, your policies, your hours. It quotes prices through the same engine as your checkout, never from memory. If it ever quotes a customer a price your price list would not produce, tell us: we fix it the same day, and if you honored the quote, the difference comes off your next fees.

7. What you are responsible for

• Your prices, policies, rental agreements and waivers, and telling your customers what they are.
• Your business licences, your insurance, and the taxes on your sales.
• Having the right to the photos, words and logos you upload.
• Texting or messaging only customers who agreed to hear from you.
• Using the software lawfully. We can pause an account that is used for fraud, spam or anything illegal.

8. Support and uptime

We answer urgent problems (the site down, checkout failing, bookings not arriving) the same business day, and everything else within two business days. We work hard to keep the software running, but we cannot promise it never stops, and services we depend on (Stripe, Google, Airbnb and the others) sometimes have outages of their own. The details are in our service levels.

9. Leaving

You can leave whenever you want. Export your data first, or ask us and we export it for you. A monthly or yearly plan ends at the end of the period you paid for. A percentage plan ends as your agreement says. We can end the service if fees go unpaid after we have told you in writing and given you 14 days, or straight away for fraud or illegal use.

10. Limits

Our total liability to you is limited to the fees you paid us in the twelve months before the claim. Neither of us is liable to the other for indirect losses, such as lost profits. Nothing here limits what the law does not allow to be limited.

11. Law and disagreements

These terms are governed by the laws of Puerto Rico. If we disagree about something, we talk first. If that does not settle it, the courts of Puerto Rico decide.

12. Changes to these terms

If this page changes, the version at the top changes with it. If a change affects what you pay or what you get, we email you at least 30 days before it applies, and your workspace asks you to agree to the new version.

13. Contact

Email todoculebra@gmail.com and a person answers.